Hausengel Property Care
Property care
in Mallorca.
Enjoy your home in Mallorca. We take care of everything else.
Not just cleaning and maintenance: we are the company that answers for your home all year round – also, and above all, when you are not there.
Office in Portocolom, covering south-east Mallorca.
All year round.
In your language.
One Monday morning
What happens when a home is on its own.
One of our clients locked up his apartment on a Friday and flew back to the UK. On Monday we called in and found the false ceiling down, the kitchen flooded and water everywhere. A pipe had burst over the weekend.
But the worst part was not the water. The pipe belonged to the apartment next door – a property that nobody looks after, neither us nor anyone else. Tracking down its owner, just to tell him that his home was wrecking someone else’s, took days.
Now imagine that same week from the UK. Not knowing anything had happened. Unable to get in. Not knowing the neighbour, a plumber, or anyone you could call who is less than two and a half hours’ flight away.
That is what happens to a home that is on its own.
Everyday life from a distance
And it doesn’t have to be a disaster.
Most of the time it isn’t a burst pipe. It’s small things – and that is exactly why nobody deals with them.
The community meeting that makes decisions about your building with nobody there for you. The official letter that arrives in August, and you can’t tell whether it’s the property tax, a special levy or advertising. The air conditioning that has been broken since February and that you discover the day you arrive on holiday. The parcel that can’t be delivered because nobody is in. The alarm that goes off in the middle of the night and that someone has to deal with.
None of these things is serious on its own. Together, they are why a house you bought to relax in becomes one more thing to look after.
The real problem
What they all have in common.
When any of these things happens, you start from scratch.
You search online from the UK, with nobody to recommend anyone. You can’t be there to open the door. Nobody checks afterwards that the job was done properly. And when you finally sort one thing out, next month another comes along – and you start all over again.
It isn’t a question of money. It’s a question of having nobody here.
Diana Treffer Managing Director of Hausengel
Your property care team in Mallorca
Behind all this, there is a person.
Diana Treffer has been looking after homes in south-east Mallorca for more than 25 years. In that time she has seen it all: the neighbour’s pipe, the special levy nobody read, the owner who arrives in August to find the air conditioning broken since February.
That is why Hausengel works the way it does. It isn’t a service someone designed behind a desk: it is what we have learnt looking after the homes of more than 200 clients.
Diana speaks English, German and Spanish, our office in Portocolom is open, and we have worked for years with the trades in the area – we know them, they know how we work, and they turn up.
And that is what you get: someone here who knows your home. So that when you call, you don’t have to explain from scratch where the stopcock is, who your administrator is or why that shutter sticks.
Over 25 yearsof experience in Mallorca
More than 200 clientssupported in caring for their homes
Our promise
That your home is no longer on its own.
Not that nothing will ever happen to it – nobody can promise that, and the neighbour’s pipe is the proof.
What we do promise is that when something happens, it won’t be your problem to solve from 1,500 kilometres away. It will be ours.
Trust is earned through what we do.
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What property care with Hausengel means.
It means there is an office that answers for your home all year round – not just on the days someone comes to clean.
That your post is opened and understood by someone, and that if anything affects you, we call you and explain it in your language. That someone goes to your community meeting with your instructions and tells you afterwards what was decided. That your keys are kept in our office, not at a neighbour’s. That if the alarm goes off, the monitoring centre calls us. That when you need a plumber, an electrician or an MOT-style ITV appointment for your car, you ask once and that’s it.
And that when you leave and come back eight months later, someone will have taken care of things in the meantime.
It isn’t a list of services. It’s someone to talk to.
A clear rule
And something you can’t book on its own.
At Easter, in summer and at Christmas the island fills up, and so do we. More work comes in than there is room for, and choices have to be made.
That choice is not improvised: when there isn’t room for everyone, owners with Hausengel Property Care come first. It is a written rule, the same for everyone and known in advance.
We won’t tell you that you’ll be first – with many owners on board, that wouldn’t be true. We tell you what the rule is, and that you are part of it.
How it works
Three steps to property care.
We talk
You tell us about your home and what is on your mind. No commitment, and nothing to decide that day.
We get to know your home
We visit it – with you if you can make it, without you if not – and note what we need to know: access, installations, particular features and your preferences.
You stop worrying about it
From then on you have one phone number, one email address and one person. Everything else is up to us.
What changes for you
Your home, without having to think about it.
You arrive at your home and simply enjoy it.
When the phone rings, it’s to tell you something has been sorted – not to ask you to decide from far away.
And you stop thinking about your home in Mallorca during the months you are not there. Which is exactly why you bought it.
Your team in south-east Mallorca.
We're close by.
We know the area inside out.
We focus on south-east Mallorca because caring for your home starts with being nearby. We know the area and its local professionals, so we can coordinate what your property needs with people you can trust.
- Portocolom
- S’Horta
- Vall D’Or Golf
- Es Carritxó
- Cas Concos
- Felanitx
- Cala Murada
- Cales de Mallorca
- Porto Cristo
- Cala d’Or
- Calonge
- Portopetro
- Cala Mondragó
- S’Alqueria Blanca
- Cala Figuera
- Ses Salines
- And the surrounding area
Shall we talk
about your home?
Tell us about your home and we’ll explain what we can do for it. No commitment.